GENERAL CONDITIONS 
OF SALE

Article 0 : Definitions

Buyer : means any individual, of at least 18 years of age, purchasing Products as part of the Equipment. The Purchaser acknowledges that it has full legal capacity to enter into the GTC.

GCS : refers to the present general terms and conditions of sale.

Company : designates the legal entity to which the Boîte à Encas provides a service of making available an autonomous cafeteria space within which food and beverages are marketed for the benefit of its employees (salaried or not) and its visitors.

Equipment : equipment made available to the Company, intended for the presentation, conservation and marketing of the Products, to the exclusion of any other use.

La Boîte à Encas : refers to the company la Boîte à Encas, which operates under the brand name Foodles, a simplified joint stock company with a capital of 15,182.15 euros, registered with the Nanterre Trade and Companies Register under number 807 708 300, whose registered office is located at 8 rue Jeanne d'Asnières in Clichy (92110).

Party (ies) : means individually or collectively the Buyer and/or La Boite à Encas.

Product : shall designate any product sold by the Boîte à Encas in the Equipment or via its pre-order service.

Pre-order service : shall designate the service by which a Buyer may order his Product from the https://app.foodles.co/signin website or via the Foodles mobile application by logging in and using his Foodles identifiers.

Pre-order link : means the website accessible at https://app.foodles.co/signin or the Foodles mobile application.

My Account link : means the website accessible at https://app.foodles.co/signin or the Foodles mobile application.

Foodles link : means the website accessible at https://app.foodles.co/signin or the Foodles mobile application.

Article 1 : Purpose

La Boite à Encas supplies the Company with an autonomous cafeteria service in which the Products are marketed by La Boite à Encas for the benefit of the Buyers, as well as a pre-order service with delivery to the Buyers.

The purpose of these GCS is to define the rights and obligations of the Parties in connection with the sale of the Products by La Boite à Encas to the Purchaser. Any purchase of Products implies the Buyer's unreserved acceptance and full and complete adherence to these GCS.

The applicable version of the general terms and conditions is the one that can be consulted online on the Foodles Website on the date of the Buyer's order, a copy of which is sent to the Buyer with the confirmation of his registration.

Article 2 : Account creation

To make a purchase of Products, the Buyer must first create and activate his/her account on moncompte.foodles.co using his/her professional email to login. He will then have to validate the creation of his account by clicking on the link received in the account creation confirmation email. 

Registration automatically leads to the opening of an account in the Buyer’s name (hereinafter: the “Account”), giving him/her access to a personal space (hereinafter: the “Personal Space”) that allows him/her to manage his/her purchases and to have access to his/her invoices. 

The Purchaser warrants that all information given in the registration form is accurate, truthful, up to date and not misleading. The Purchaser is informed and accepts that the information entered for the purpose of creating or updating his/her Account is proof of his/her identity. The information entered by the Buyer commits him/her as soon as it is validated. 

The Buyer undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he bears full responsibility for it. The Buyer is responsible for maintaining the confidentiality of his Account and password, and for restricting access to his computer and other equipment. 

The Buyer is responsible for all activities that occur under his or her account or password. 
In case of violation of the present Terms and Conditions and/or of the legal or regulatory provisions in force, the Boîte à Encas, reserves the right to refuse access to the account of the buyer concerned or to close it.

Article 3 : Activation and use of the payment card

3.1 Remittance of the payment card
Prior to the Buyer's first order, a payment card can be given to him/her free of charge.To make a purchase of Products, the Buyer must first identify himself on his Account and activate his payment card. He/she must also have loaded his/her payment card with electronic money in an amount sufficient to make his/her purchases.To use the Equipment, the Buyer must necessarily use a payment card or the Foodles mobile application.


3.2. Top up of the payment card
The payment card is reloadable with electronic money :- either on the Mon Compte page or the Equipment using a bank card or a dematerialized “ticket restaurant” card (if the issuer of the latter accepts payments on the Internet) by following the instructions defined;- or on the electronic loading equipment made available by La Boite à Encas for the Equipment using paper luncheon vouchers. In this case, the Purchaser must deposit the cheques in the box provided for this purpose. The Buyer must limit himself to a maximum reloading of 19€/day by this means. 
To make Product purchases, the balance of the payment card must be in credit.To load or reload his payment card, the Buyer must accept these Terms and Conditions by clicking on the indicated place.

To top up does not give rise to the application of any fees.

3.3. Consultation of balance and operations
The amount credited to the e-money payment card as well as the last uploads and last payments made can be viewed on the Buyer's personal account on the My Account Site and on the Equipment shelf.


3.4. Repayment of the balance
The Buyer may obtain a refund of unused electronic money at any time by making a request on support@foodles.co but only in the event that the balance of the payment card is greater than 1 euro. The refund provided for in the preceding paragraph will be made by bank check or by refund of the bank card initially debited within one month following the Purchaser's request.

Furthermore, any reloading made by meal voucher (dematerialized or not) cannot be reimbursed. As an exception to the foregoing, in the event that La Boîte à Encas takes the initiative to terminate the present contract, La Boîte à Encas undertakes to reimburse the entirety of the unused electronic money.

The repayment does not give rise to the application of any fees.


3.5. Loss of payment card
The Buyer is solely responsible for the payment card that will have been assigned to him and that he will have activated. In case of loss of his payment card, the Buyer must immediately notify La Boite à Encas so that this card cannot be used by a person and that a new payment card is assigned to him.

The electronic money contained in a lost or stolen payment card that has been used by a third party is not refundable.The Purchaser may at any time transfer his/her account to a new payment card by badging this new card at the badging machine provided for this purpose at the Equipment level. The Buyer must then enter his identifiers in order to synchronize his old Foodles Account with his new payment card. This action will be invoiced to the buyer at a cost of €1 (including VAT).

Article 4 : Ordering Products and Conditions of Use of the Equipment

4.1 Ordering Products
- on the Pre-Order Website for the multiple Pre-Order Service;
- on the Pre-Order Website for the Pre-Order Service.

In the case of an order placed via the Pre-Order Service, the Buyer must log on to the Pre-Order website with his or her Foodles username and password, then select the products he or she wishes to order and finally click on 'Order'.

The Buyer will then receive a summary email of his/her Foodles order on the email he/she filled in when creating his/her Foodles account. The selection of Products will be considered final and irrevocable after validation of the order. 

In the case of an order placed via the multiple Pre-Order Service, the Buyer must connect to the Pre-Order website with his/her Foodles username and password, then select the products he/she wishes to order and finally click on 'Order'. The Buyer will then receive a summary email of his/her Foodles order on the email he/she filled in when creating his/her Foodles account. The selection of Products will be considered final and irrevocable after validation of the order.

In the case of an order placed from the Equipment, the Buyer must present his payment card to identify himself before opening the Equipment to withdraw the Products he wishes to consume. Only the Products removed from the Equipment by the Purchaser will be considered as purchased by the Purchaser. The selection of the Products will be considered final and irrevocable after the withdrawal of the Products from the Equipment and the closing of the Equipment.

Foodles has implemented a strict process regarding the use-by dates of each Product. All expired Products will be withdrawn by Foodles. The Buyer is therefore prohibited from removing and consuming expired Products.

In the event that the Buyer withdraws expired Products, these products will not be charged to the Buyer. As soon as the Buyer withdraws expired Products, he will receive an audible alert from the Equipment as well as an email warning him not to consume the said Products.


4.2 Conditions of use of the Equipment

Buyer agrees to use the Equipment in a normally cautious, diligent and careful manner and in accordance with the conditions of use recommended by La Boite à Encas in the User Guide attached hereto.

In particular, the Purchaser shall refrain from damaging the Equipment and from using it in a way that could jeopardize the safety and quality of the Products (open Equipment, open Products inside the Equipment, etc.). The Purchaser shall refrain from using the Equipment for purposes other than those for which it is meant to, and in particular to store products other than the Products marketed by La Boite à Encas.

In the event that the Purchaser notices that the rules of use of the Equipment have not been respected and could affect the safety and quality of the Products, he undertakes to immediately inform La Boite à Encas by sending an e-mail to the following e-mail address: support@foodles.co under the conditions defined in Article 13 of the GCS, to enable the latter to remedy the situation as quickly as possible.

Article 5 : Obligations of the Buyers

Buyer agrees to use the Equipment in a normally cautious, diligent and careful manner and in accordance with the conditions of use recommended by La Boite à Encas in the User Guide attached hereto.

In particular, the Purchaser shall refrain from damaging the Equipment and from using it in a way that could jeopardize the safety and quality of the Products (open Equipment, open Products inside the Equipment, etc.). The Purchaser shall refrain from using the Equipment for purposes other than those for which it is meant to, and in particular to store products other than the Products marketed by La Boite à Encas.

In the event that the Purchaser notices that the rules of use of the Equipment have not been respected and could affect the safety and quality of the Products, he undertakes to immediately inform La Boite à Encas by sending an e-mail to the following e-mail address: support@foodles.co under the conditions defined in Article 13 of the GCS, to enable the latter to remedy the situation as quickly as possible.

Article 6 : Information on the Products

Before any purchase and in application in particular of the provisions of article L111-1 of the Consumer Code, the Purchaser may take note of the characteristics of each Product that he or she wishes to order, on the Pre-order Site (by clicking on the product in question) for the Pre-order Service or directly on the screen of the Equipment (by clicking on the Product in question) for sales made from the Equipment.

La Boite à Encas shall ensure that the photographs of the Products presented on the Foodles Site, the Pre-order Site or on the Equipment screen are as faithful as possible to the Products themselves.However, the photographs are for illustrative purposes only and have no contractual value. It follows from the above that the responsibility of La Boite à Encas cannot be engaged and no claim may be made on the basis of any discrepancies between the photographs presented on the Foodles Site, the pre-order Site or the Equipment and the Products for sale.

For all non-standardized farm products, in particular fish, meat, cold cuts and cheese, their weight may vary within a range of + or -10% compared to the weight indicated in the product description. If the weight of the product is more or less than 10% of the weight indicated in the product description, the excess or insufficient weight will not give rise to any proportional increase or decrease in price. Moreover, this difference in weight cannot be the subject of a claim by the customer for non-conformity of the product. Consequently, La Boite à Encas shall not be held liable for any errors, inaccuracies or omissions with respect to the information on the Products sold.

The Products comply with all French standards, laws and regulations pertaining to health, safety and consumer protection.

The safety and quality of the Products are guaranteed by compliance with the rules for transporting and storing the Products until they are marketed to the Buyer.
Nevertheless, in the event that the Purchaser should notice that the safety or quality standards are not respected, he or she undertakes to immediately inform the Boîte à Encas by sending an e-mail to the following email address: support@foodles.co under the conditions defined in article 13 of the General Terms and Conditions of Sale, to enable the latter to remedy the situation as quickly as possible.

The Products are offered for sale within the limit of available stocks, or subject to the possibility of ordering them if necessary. However, the Boîte à Encas reserves the right to interrupt the marketing of certain Products at any time and without prior notice.
The Purchaser is expressly informed that he or she must remove the label from the Product before reheating it in a microwave oven.

Article 7 : Prices

The applicable prices of the Products are displayed on the Pre-Order Site at the time of registration of the Buyer's order, or directly on the Equipment in case of sale directly on the said Equipment.

They are indicated in euros, all taxes included (French VAT and other applicable taxes).
No extra fees than the price of the Products applies to the amount paid (except an eventual admission that is integrally cashed in by our client company).

La Boîte à Encas reserves the right to modify the prices of the Products at any time, with regards to applying the prices indicated on the Products at the time of purchase.

La Boite à Encas also reserves the right, at its own discretion and according to terms and conditions of which it shall be the sole judge, to propose promotional offers or price reductions.

Article 8 : Terms of payment

The full price of  all the Products wished to be purchased is due at the time of the order.In the event of an invoicing error noted by the Purchaser at the time of purchase on the Equipment, the Purchaser agrees to press the 'Report an Error' button that appears on the shelf when the Equipment is closed. In this case, he will receive an email asking him to specify which products are overcharged or missing. The Purchaser undertakes to reply to this email in all sincerity in order to be, if necessary, reimbursed or invoiced at the right amount, La Boite à Encas reserving the right to proceed with reimbursements on a case-by-case basis.

The payment is made by means of the payment card made available to the Buyer by The Incubation Box, which must be activated and credited in electronic money by the Buyer.The Parties agree that the Purchaser gives its consent to the payment transaction by inserting its payment card into the Equipment and removing the desired Products from the Equipment.
The remittance with the payment card does not require the composition of a confidential code.As soon as the Buyer's consent has been given in the form defined above, the payment transaction is deemed to be authorized by the Buyer. The payment order is, therefore, irrevocable and undisputable.

The amount is immediately subtracted from the e-money content of the payment card.
In the event that the balance of the payment card is equal to or less than zero (0) euro, the Equipment may not be opened.

In the event that the Purchaser selects and withdraws Products from the Equipment for an amount greater than the balance on his payment card, the amount of the negative balance on the payment card shall be immediately due and payable. The Purchaser must recharge its payment card under the conditions defined in the GCS within a maximum period of forty-eight (48) hours. Without prejudice to any claim for damages, failure to recharge the payment card on the agreed due date will result in the Buyer's obligation to reimburse the Encashment Box for all collection costs incurred by the Encashment Box. The Boîte à Encas may suspend the execution of the obligations incumbent upon it under the Terms and Conditions of Sale, and in particular prevent the Purchaser from withdrawing Products from the Equipment, until complete and perfect payment of the sums due. For any useful purpose, the Boîte à Encas will be free to inform the Company of any breach by the Buyer of its contractual obligations under these GCS.

Article 9 : Invoicing

The Purchase of Products by the Buyer will give rise to the establishment of an invoice by La Boite à Encas.This invoice will show the amount of the last operation as well as the balance.

This invoice can be consulted from the Buyer's personal space on the “Mon Compte” page.
It may be issued by the Purchaser electronically from the “Mon Compte” page, which the Purchaser already accepts as of now.

Article 10 : Right of withdrawal

The right of withdrawal will be exercised in accordance with the provisions of the Consumer Code. The Purchaser is informed that in accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised with regard to Products that are likely to deteriorate or expire rapidly.

It is also informed that the right of retraction may not be exercised after delivery in the case of Products that cannot be returned for reasons of hygiene or health protection.

Apart from this type of Products, the Buyer has a period of 14 (fourteen) working days, from the date of receipt of the Products ordered, to withdraw without having to justify the reasons or pay penalties, except for the return costs which remain at his expense and which he will have to pay.

When the order relates to several Products delivered separately, the above time limit shall run from the date of receipt of the last Product.
The Purchaser who wishes to exercise his/her right of retraction must send to La Boite à Encas at the address mentioned in article 13 hereof, before the expiration of the above-mentioned deadline, the retraction form annexed to the present general terms and conditions, duly completed, or a statement clearly expressing his/her willingness to retract and including his/her order number.

The Products must imperatively be returned to La Boite à Encas in their original packaging, without excessive delay and at the latest within 14 (fourteen) calendar days following the communication, by the Buyer, of his will to retract. They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible in case of deterioration of the Products when they are returned to La Boite à Encas.

The Purchaser will be reimbursed as soon as possible and at the latest within 14 (fourteen) days from the date of effective receipt by La Boite à Encas of the request for retraction of the totality of the sums paid for his/her order, after deduction, if necessary, of the return costs, which remain the responsibility of the Purchaser. However, La Boite à Encas reserves the right to postpone this reimbursement until the effective recovery of the Products.

Article 11 : Legal guarantees

The Buyer is expressly informed that the Products, by their nature, deteriorate rapidly.
He acknowledges therefore that all Products must be kept in a cool place without humidity and consumed within the period indicated on the packaging.

La Boite à Encas reminds however that the Buyer benefits from the legal guarantees of non-conformity as well as from the hidden defects of the thing sold, including the defects of conformity resulting from the packaging of the Products purchased.

If the Buyer notices that the Product purchased presents a defect, a non-conformity or is damaged, he must inform La Boite à Encas at the address mentioned in article 13 hereof, indicating the nature of the defect, non-conformity or damage observed and sending him any useful proof, in particular in the form of photograph(s).

La Boite à Encas will organize the return procedure, of which it will inform the Buyer by any useful means. La Boite à Encas will bear the costs of this return.
The Products must imperatively be returned to La Boite à Encas in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.

La Boite à Encas will carry out the necessary verifications and will propose to the Buyer the replacement of the Product as far as possible. If the replacement of the Product is impossible, La Boite à Encas will reimburse the Purchaser for the entire price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following the date on which La Boite à Encas will have informed the Purchaser of the impossibility of replacing the Product.

The legal texts relating to the legal guarantees are reproduced in Appendix 1 hereof.

Article 12 : Personal Data

La Boite à Encas has a personal data protection policy, the characteristics of which are explained in the document entitled "Personal Data Protection Charter" undefined, of which the Purchaser is expressly invited to take cognizance.

Article 13 : Claims

Any questions or claims regarding the Products must be made within forty-eight (48) hours after the removal of the Products from the Equipment, by email, to the address indicated below. After this period, no questions or claims may be taken into account.

Any question or claim of the Purchaser must be made by registered mail with acknowledgement of receipt at the following address: support@foodles.co or at 8 rue Jeanne d'Asnieres - 92110 Clichy.

In case of emergency, the Buyer may contact the Boîte à Encas by telephone at the following number: +33184202246.

Article 14 : Liability

La Boite à Encas is responsible for any direct damage related to the consumption of the Products and foreseeable at the time of the selection of the Products by the Buyer. La Boîte à Encas will comply with the regulations applicable to foodstuffs and in terms of food labelling.
Notwithstanding the foregoing, the responsibility of the Boîte à Encas shall not be engaged in case of force majeure. Will be considered as force majeure all facts or circumstances irresistible, unforeseeable, independent of the will of the Parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

Explicitly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks, difficulties specific to telecommunication networks external to the customers as well as any legal or regulatory obligation or public order imposed by the competent authorities and which would have the effect of substantially modifying these general conditions.

The responsibility of La Boite à Encas is also excluded in case of direct or indirect damage, affecting goods or persons, suffered by the Buyer or a third party, and resulting from the following cases:- Negligence or fault committed by the Buyer or a third party;- Natural expiration of the Products;- Any use in conditions that are manifestly not suitable for the use of the Products.

The Products, having undergone no treatment, must be stored in a dry and cool place, protected from light and be consumed within one hour after their removal from the Equipment by the Purchaser. Storage conditions must be strictly respected by the Purchaser. Failing this, La Boite à Encas cannot be held responsible for any deterioration of the products. The liability of La Boite à Encas is expressly excluded for damages resulting in particular from negligence, lack of maintenance, lack of supervision, inappropriate storage, intervention of a third party on the Products, etc...

La Boite à Encas shall not be held liable in the event of a delay due to a stock shortage or in the event of minor differences between the photographs of the Products and/or the information presenting the Product indicated on the Foodles Site, the Pre-Order Site or on the Equipment or on the promotional offers, and the Products offered for sale within the Equipment. The limitation of liability referred to above shall not apply in the event of fraud or gross negligence on the part of the Foodles, in the event of bodily injury or liability for defective products, in the event of eviction and in the event of non-compliance.

Finally, La Boite à Encas does not provide the Buyer with any guarantee as to the adaptation of the Products to its needs, expectations or constraints.

Article 15 : Unsubscription

The Purchaser may terminate this contract by sending a request to this effect to La Boite à Encas by email at support@foodles.co.

The effective termination of the contract will be made within 7 (seven) days from this request.It entails the automatic deletion of the Buyer's Account.

Article 16 : Amendments

La Boite à Encas reserves the right to modify the present general terms and conditions of sale at any time, provided that it publishes the new general terms and conditions of sale on its Foodles Website or by e-mail at least fifteen (15) days before they come into force. In this case, the applicable conditions will be those in force at the date of the Buyer's order.

Article 17 : Entirety

These GCS constitute the entire agreement of the Parties. It cancels and replaces all previous contracts and agreements between the Parties having the same object.

The fact that one of the Parties tolerates a situation does not have the effect of granting the other Party and/or waiving the rights in question.

The Parties agree that if any provision of the Term & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 18 : Language

In the event of a translation of these general terms and conditions into one or more languages, the language of interpretation shall be the French language in the event of a contradiction or dispute as to the meaning of a term or provision.

Article 19 : Applicable law - Settlement of disputes

The Agreement is subject to French law. In the event of disputes relating to the formation, termination, execution and/or interpretation of the GCS, the Parties shall attempt in good faith to reach an amicable agreement to resolve this difficulty.

The Purchaser may send his/her complaints by mail to the Boîte à Encas, stating the difficulties and/or shortcomings observed, to the following address: support@foodles.co or 8 rue Jeanne d'Asnières 92110 Clichy.

In the event of an answer deemed unsatisfactory by the Purchaser or in the absence of an answer within fifteen (15) days from the receipt of the complaint by La Boite à Encas, the Purchaser has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of any dispute relating to the execution of the present contract which would oppose him/her to La Boite à Encas under the conditions provided for in articles L611-1 et seq. and R152-1 et seq. of the French Consumer Code. To this end, he can contact the following consumer mediator:
Center for Mediation and Amicable Settlement of Bailiffs (Medicys)Mailing address: 73 Boulevard de Clichy, 75009 ParisE-mail address: contact@medicys.fr Telephone: 01 49 70 15 93http://www.medicys.fr/index.php/consommateurs/

The Purchaser must specify the purpose of its request and attach the documents on which it is based. Upon receipt, the mediator shall notify the Parties by e-mail or regular mail of the referral. The Purchaser may be assisted by any person of its choice or be represented by an attorney at its own expense, and each Party may also seek the opinion of an expert at its own expense. In the event of a joint request for an expert opinion, the costs will be shared equally between La Boite à Encas and the Buyer.

The outcome of the mediation will take place within ninety days from the notification of its referral by the mediator. The Parties shall be free to accept or refuse the mediator's proposal.
In any case, recourse to mediation is not mandatory. On the other hand, if the Buyer wishes to request the services of the mediator, he will have to address his complaint to the Boîte à Encas beforehand.

If the Buyer does not wish to refer the matter to the mediator, or if one of the Parties refuses the mediation proposal, or if no amicable agreement is reached, the Buyer or La Boite à Encas shall be free to initiate proceedings before the court of its choice, subject to a specific attribution of competence resulting from a particular law or regulation.

Appendix 1: Legal texts relating to guarantees

Article L. 217-4 of the Consumer Code The seller is required to deliver goods in conformity with the contract and is liable for any defects of conformity existing at the time of delivery. He shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was made at his expense by the contract or was carried out under his responsibility. 

Article L. 217-5 of the Consumer CodeThe property is in conformity with the contract: If it is fit for the use normally expected of similar property and, if applicable :- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;- if it has the qualities that a buyer may legitimately expect in view of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;Or if it presents the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.

Article L. 217-7 Consumer CodeDefects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L. 217-8 Consumer CodeThe purchaser is entitled to demand that the goods comply with the contract. However, he may not contest conformity by invoking a defect that he knew or could not have been unaware of when he entered into the contract. The same applies if the defect has its origin in the materials he himself supplied.

Article L. 217-9 Consumer CodeIn case of lack of conformity, the buyer chooses between repair or replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. In such a case, the seller is bound to proceed, unless it is impossible to do so, according to the method not chosen by the buyer.

Article L. 217-10 of the Consumer CodeIf the repair and replacement of the good are impossible, the buyer may return the good and have the price refunded or keep the good and have part of the price refunded. The same faculty is open to him:1° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month following the buyer's complaint ;2° Or if this solution cannot be implemented without major inconvenience for the purchaser, given the nature of the goods and the use he is seeking.However, the sale may not be rescinded if the lack of conformity is minor. »
Article L.217-11 of the Consumer CodeThe application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the purchaser. These same provisions do not prevent the allocation of damages.

Article L. 217-12 of the Consumer CodeThe action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L. 217-16 of the Consumer CodeWhen the buyer requests from the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable property, a restoration covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty. This period starts from the date of the buyer's request for intervention or from the date the goods are made available for repair, if this availability is subsequent to the request for intervention.

Article 1641 of the Civil CodeThe seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.

Article 1643 of the Civil CodeH e is liable for hidden defects, even if he would not have known about them, unless in this case he has stipulated that he will not be obliged to any warranty.

Article 1644 of the Civil Code In the case of articles 1641 and 1643, the buyer has the choice to return the item and receive the price back, or to keep the item and receive part of the price back.

Article 1648 paragraph 1 of the Civil CodeThe action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Appendix 2 - Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of :  
La Boite à Encas
8 rue Jeanne d'Asnières
92110 Clichy

Telephone: 01 84 20 22 46 Email: support@foodles.co

I hereby notify you of my withdrawal from the contract for the sale of the property below:
Order number :
Ordered on (*) / received on (*) :
Name of the buyer(s) :
Address of the buyer(s) :
Signature of the buyer(s) :
(only in case of notification of this form on paper)
Date :

(*) Delete as appropriate.